Legal
We aim to resolve any concern about our service quickly and fairly. If you are unhappy with any aspect of how your matter has been handled, please raise it with the partner handling your matter in the first instance.
Most concerns are resolved at this stage. Put your complaint in writing by email, setting out what has happened and what outcome you are looking for.
If you remain unhappy, ask us to escalate your complaint to Agatha Arist as Senior Partner, who was not involved in the original matter, for an internal review. We aim to acknowledge a complaint within 5 working days and provide a full written response within 28 days.
If, after our internal review, you remain dissatisfied, you may refer your complaint to the Legal Ombudsman, normally within six months of our final response, provided the act or omission complained of happened no more than six years before the complaint was first made.